Problem Report Form

When you submit your problem report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

1. What Product are you using?
   Super Themes FrontLook Media Maker FrontLook Screen Capture Component Effects Java Effects Page Effects FrontLook FX Chameleon Other Comment Installation Web Site Themes Clip Art Site Search Engine DWT Browser

2. What is the version of FrontLook software? See About panel for version info.
   Beta FrontPage Version Expression Web Version Other

3. What operating system are you using to edit you web?
   Windows XP Windows Vista Other

4. What version of FrontPage are you using?
   FrontPage 2002 FrontPage 2003 Expression Web Other

5. If your having a browser specific problem, what browser are you using?
   Internet Explorer 7+ Internet Explorer 6 Netscape Opera FireFox Safari Other

6. Please enter a brief one-line description of the problem:
   
    
7. Web URL that demonstrates the problem (if available on the Internet):
   
   
   (example: "component doesn't operate in preview mode")
8. If the problem is reproducible, please list the steps required to cause it,
   leaving a blank line between steps:
   
   
   
   (example: "1. Create a new Page. 2. Insert component...")
9. If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:
   
   
   (note: it is much harder for us to fix non-reproducible bugs)
   
   

10. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
    
    
    

11. Please provide us with the following information in case we need to contact you:

DPA Software will keep your email name confidential and will not sell or release it to any other company.

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

The preview will be correct after editing the applet again.

One of the later FrontPage service packs has introduced an applet preview problem as per the Microsoft Tech Note:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q323236

Basically it says you have to use the "File->Preview in Browser" to view applets.

Also the JavaScript engine is not as capable as the Netscape or Internet Explorer scripting engines and therefore the Component Effects product does not operate properly. Please use the "File->Preview in Browser".

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