USAGE POLICY

DPA Software has a responsibility to protect each of our clients and provide the best service possible. The DPA Software customer is expected to have a basic knowledge of how the Internet functions, the types of use which are generally acceptable on the Internet, and the types of use which are to be avoided. Common sense is the best guide as to what is considered acceptable use. Also common sense is the rule when uploading files during high traffic usage times on the Internet. DPA Software offers space for your site on our servers and has nothing to do whatsoever with your access to reach our servers or the time it takes to upload, etc. The following guidelines were designed to ensure these services.

CONTENT

All services provided by DPA Software may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes, violation of U.S. export restrictions, harassment, fraud, trafficking of obscene material, drug dealing, and other illegal activities. The subscriber agrees to indemnify and hold harmless DPA Software from any claims resulting from the use of the service that damages the subscriber or any other party.

NOTE: Pornography and sex-related merchandising is prohibited. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. A few examples of non-acceptable content or links are; pirated software, hacker's programs or archives, warez sites or mp3 archives.  DPA Software will be the sole arbiter as to what constitutes a violation of this provision.

SERVER RESOURCES

Any web site that uses a high amount of server resources (such as CPU) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource needed to an acceptable level. Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space, permitting use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for the customer's own account, resale of access to CGI scripts installed on DPA Software's servers, or attempting to use a single customer account for third party web sites by allowing more than one domain pointer to be used to reference pages within the customer's site will not be allowed. DPA Software shall be the sole arbiter of what is considered to be a high server usage level.

EXCESSIVE BANDWIDTH USAGE

The monthly bandwidth allowance is listed on your Plan's Feature Page. We will monitor your bandwidth as necessary and will notify you if your traffic is exceeding your allowance.  Sites that exceed the traffic limits will be charged $5.00 per Gigabyte per month over the monthly allotment for the Plan the customer has opted.

CHAT ROOMS

DPA Software does not allow clients to install their own chat rooms. Chat rooms tend to be a large system consumers and we cannot permit it as an account option. DPA Software may provide chat rooms under certain Plans (see comparison chart for availability) for free or a small extra fee that should meet most users' needs and run without hindering the performance of the servers. Non-Java chat rooms (cgi or perl based) are not allowed.

BACKGROUND RUNNING PROGRAMS

DPA Software may allow programs to run continually in the background, these programs will be considered on an individual basis and an extra charge will be incurred based on system resources used and operational maintenance needed. If you wish to run background programs please contact us before doing so.

IRC

DPA Software does not allow IRC or IRC bots of ANY KIND, NO MATTER HOW SMALL, to be operated on our servers.

MAIL CONFIGURATIONS

DPA Software supports e-Mail connectivity to our servers directly. This means you specify POP3 and SMTP server names in your e-Mail client to connect to us directly to receive e-Mail on behalf of your domain. Any requests for MX record changes to support any other configuration will result in additional charges.

FOREIGN DOMAIN REGISTRATIONS

DPA Software will host any domain from any foreign registry; however, the user is responsible for the registration of any name not a .com, .org, .net, .biz, .info or .edu domain.  An .edu domain is for accredited, degree granting educational institutions. EDU requests (if you feel you warrant an .edu domain) are not guaranteed by DPA Software and if not approved by the InterNIC you may be forced to obtain an .org domain.

NET ABUSE USING E-MAIL

The sending of commercial advertising through e-Mail (AKA spamming) from an DPA Software server, referring to a URL on an DPA Software server, or using an e-Mail address that is maintained on a DPA Software server is STRICTLY PROHIBITED. This includes but is not limited to activities such as using a non-existent e-Mail return address on a commercial solicitation, allowing spamming by third parties to promote a web site hosted by DPA Software, trolling (posting outrageous messages to generate numerous responses), mail bombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, cross posting articles to any newsgroup without their permission, and commercial advertisements. In general, any kind of commercial advertising in areas on the Internet not intended for such purposes is prohibited. Government laws construed as protecting this practice do not apply. If you are found to have spammed, then we will immediately, without warning, terminate your account with no refund. In addition, we will impose a $100 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.

GENERAL NET ABUSE

Use of copyrighted material without first obtaining appropriate permission from the copyright holder is in strict violation with federal laws, and will not be tolerated within the web pages hosted by DPA Software. If you are not an DPA Software customer, but believe an DPA Software customer is in violation of one or more copyright laws, please immediately e-mail admin@frontlookhosting.com with the site URL and specifics of the material believed to be in copyright violation. If the material proves to be in copyright violation, we will allow the customer/site owner the opportunity to immediately remove the material. If the material is not removed within 48 hours of notice of proven violation, we will disable the account until the customer/site owner complies with our request to remove the material.

Linking to another web site for content and/or graphics materials is considered "bandwidth theft." While bandwidth theft is not currently considered a federal, state, or local law, DPA Software does NOT allow such activity. If you have content that is being directly linked on the pages of one of our customers and you have not granted permission for such linkage, please immediately e-mail admin@frontlookhosting.com with the site URL and specifics of the material being linked. We will investigate the matter, and if a violation is indeed in existence, we will allow the customer/site owner the opportunity to immediately rectify the problem by removing direct links. If the material is not removed within 48 hours of notice of proven violation, we will disable the account until the customer/site owner complies with our request to remove the material.

Any DPA Software client found to be in violation of either copyright laws or bandwidth theft whose site is disabled due to non-compliance within the stated 48 hour period will receive no refund whatsoever for any downtime the site suffers as a result.

SERVER ABUSE

Any attempts to undermine or cause harm to an DPA Software server or using an e-Mail address that is maintained on an DPA Software machine is STRICTLY prohibited. We reserve the right to deactivate any script (even our own) if it is used to such an extent that it poses a threat to the performance of our network.

Any sub-networks of DPA Software must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for immediate account deactivation. We reserve the right to REMOVE any account (deactivated or not) within 10 days prior notice except for spamming. which warrants immediate removal with no refunds of monies paid to DPA Software

Complaints about violators of our policies should be referred to admin@frontlookhosting.com. Each complaint will be fully investigated. DPA Software reserves the right to fully investigate any reported violations and to determine the proper consequences.

DOMAIN TRANSFER

We will assist you in the movement of your domain name to our server.  You are responsible for contacting the registrar to change the Name Server records or DNS address for the new web site. It is understood that the moving of domains names takes a minimum of 24-48 hours for the new DNS address to propagate through the worlds DNS servers.

Note: DPA Software service will start from the day that we set up your site, regardless of whether or not your domain has been transferred.

BILLING POLICY

You may elect billing by credit or debit card payment on the hosting secure order form.  All hosting fees are billed monthly or yearly on the anniversary day of each month/year. The initial payment to DPA Software will include the hosting setup fee plus the first month's / Year's fee..

You will be notified via e-Mail if your account is in arrears due to credit card refusal.   If you change e-Mail address you must inform admin@frontlookhosting.com. If your account has been removed due to non-payment, a $50.00 reconnection fee will need to be paid plus all monies due to make your account current.

30 DAY MONEY BACK GUARANTEE

Our plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of the activation of your account.  Refunds for domain registration,  if we perform the domain registration service for you, are NOT available under any circumstances.   Any requests for cancellation must be received in writing via email, regular mail or fax. Cancellations over the telephone are not accepted.

ALL OTHER REFUNDS

DPA Software does not refund for less than a 30 day period so if you choose to cancel, the billing anniversary of the next month/year will be considered your cancellation date.

WARRANTIES

DPA SOFTWARE SPECIFICALLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL DPA SOFTWARE BE LIABLE FOR ANY LOSS, OR LOSS OF DATA, OR ANY OTHER DAMAGES.  USER AGREES TO PROTECT AND INDEMNIFY DPA SOFTWARE AGAINST ANY AND ALL LIABILITY, LOSS, OR EXPENSE ARISING FROM CLAIMS OF LIBEL, UNFAIR COMPETITION, UNFAIR TRADEMARKS, TRADE NAMES OR PATENTS, VIOLATIONS OF RIGHTS AND PRIVACY AND INFRINGEMENT OF COPYRIGHTS AND PROPERTY RESULTING FROM USER'S USE OF DPA SOFTWARE SERVICES. 

CANCELLATION

DPA Software requires any site cancellation to be informed in written notice at least 14 days before the anniversary of the month/year.  If you cancel service with less than 14 days notice or after the due date, DPA Software will charge the periodic fee for the next period.

These policies are subject to change without notice. DPA Software reserve the right to refuse service to anyone or to deactivate any account at our sole discretion.